Healthcare Software Consultant
Our Reality
Most healthcare organizations aren’t struggling because they lack technology; they’re struggling because the technology they have isn’t working the way it should. Pointcore is the premier healthcare software consultant, helping hospitals and health systems cut through that frustration by aligning their tools with the way care is delivered, so they can move forward with confidence.
You Know Your Organization. We Know Healthcare Software.
There’s a reason health systems come to Pointcore for medical software consulting. We’ve spent decades working inside complex healthcare environments, and we understand what’s at stake when a system underperforms or an implementation goes sideways. With over 500 IT experts and more than 16 years of experience implementing and optimizing Epic, we’re here to help you build a system that works.
Good Software Decisions Don’t Happen by Accident
EHR transitions, IT modernization, system integrations; these aren’t just technology projects. They affect care teams, workflows, patient experience and the bottom line. Pointcore’s healthcare software consultants work alongside your leadership and operational staff to ensure the decisions you’re making today don’t create bigger problems tomorrow. That means honest assessments, realistic timelines and guidance that holds up once the engagement ends.
A big part of how we make that happen is our healthcare-specific PathSeeker Methodology™. Once we enter a partnership together, it guides everything, from the initial Pointcore Roadmap™, which documents your current state and desired future destination, through five structured phases: Assess, Plan, Build, Operate and Optimize. It’s not a generic consulting framework retrofitted for healthcare. It was built for it. Every step is designed to accelerate implementation, reduce disruption and create a foundation for continuous improvement long after the engagement is complete.
Epic EHR Implementation and Optimization
Pointcore is an Epic Connect-Accredited+ host site with over 15 years of experience implementing, managing and optimizing Epic EHR across healthcare facilities. We support the full migration lifecycle, from planning through go-live, but increasingly, where we’re making the biggest difference is on the optimization side. A lot of organizations go live on Epic and then leave significant value on the table because they don’t have the internal bandwidth or expertise to keep refining the system as their needs evolve. That’s where Pointcore steps in.
Our consultants work directly with your clinical and operational teams to identify workflow inefficiencies, close configuration gaps and make sure Epic is actually working the way your organization needs it to, not just the way it was set up on day one. With 4.2 million patients in Epic and 30,000 active Epic users across our network, we bring the real-world scale and hands-on experience to back it up.
Healthcare IT Strategy & Advisory
Sometimes you need a second opinion before committing to a direction. Our advisors work with health system leaders to pressure-test technology strategies, identify blind spots and make sure IT investments are aligned with where your organization is headed. Pointcore’s consultants are healthcare providers guiding healthcare providers, meaning the guidance you receive is grounded in the same operational realities you’re navigating every day.
Managed IT Services & Systems Support
Pointcore provides managed end-to-end IT services built for healthcare environments, from broadband and telecom asset management to 24/7/365 customer support staffed by certified IT experts. Our service center resolves 80% of issues on the first call, so your team spends less time chasing down problems and more time focused on care delivery.
Medical Software Consulting Built Around Your Environment
There’s no universal fix in healthcare software. What works for a large academic medical center doesn’t necessarily work for a regional health system or a specialty group. Pointcore’s medical software consulting is built around your organization; its structure, workflows and constraints.
Technology Assessments & Roadmapping
Before recommending anything, we take the time to understand where you are. We assess your network, infrastructure, IT systems and healthcare technology environment, evaluate current and future demands and uncover gaps across LAN, WAN, wireless and voice systems. We then develop a customized Pointcore Roadmap™, a report that summarizes our analysis of your operation, including your processes, people and technology.
Enterprise Resource Planning With Premier
For organizations looking to streamline operations beyond the EHR, Pointcore supports implementation of Premier’s healthcare-exclusive ERP cloud platform. It’s scalable, cost-effective and built to give leadership better visibility into organizational analytics without the overhead of a complex, high-maintenance system.
Ongoing Optimization & Support
The work doesn’t end at go-live. Healthcare is always changing, and your software environment needs to keep up. Pointcore provides continued support to help organizations refine performance, adapt to regulatory shifts and get more out of their existing systems.
Experienced Healthcare Experts
Our team has worked inside complex health systems and understands the pressures, constraints, and competing priorities that come with the territory.
- 500+ IT experts dedicated to healthcare technology
- 16+ years of Epic EHR hosting, consulting, training, support and optimizing experience
- 80% first call resolution through our 24/7/365 service center
- 4.2 million patients managed in Epic across our network
Let’s Talk About What’s Not Working and How To Fix It
If your healthcare software environment isn’t performing the way it should, Pointcore can help you figure out why and what to do about it. Reach out today, and let’s start the conversation.