Technology Services
Modernized solutions built for the realities of healthcare.
Elevating Patient Care Through IT and Network Services
Pointcore delivers decades of healthcare IT expertise to hospitals and clinics of all sizes. As the healthcare landscape evolves, we help organizations modernize operations and enhance experiences for both patients and providers. From managed IT services to scalable network solutions, our approach is built around long-term sustainability and smart innovation.
As a trusted healthcare IT consulting partner, Pointcore creates tailored strategies and delivers solutions that help healthcare organizations thrive in a complex digital environment.
Serving
Our Solutions
Epic EHR Services
Pointcore provides end-to-end Epic EHR services, including hosting, consulting, optimizing, training and ongoing support. We ensure your systems remain efficient and aligned to the evolving needs of patient care without adding complexity or burden to internal teams.
With more than 16 years of Epic experience and recognition as an Epic Connect Accredited+ partner, our team brings the expertise needed to enhance every stage of your EHR journey.
Premier ERP Services
As Premier’s exclusive healthcare ERP partner, we bring deep expertise to help you streamline financial and supply chain operations within a single, integrated platform.
With consulting, implementation and ongoing support capabilities, our approach is designed for speed, scalability and long-term value. We enable efficient deployment and deliver the analytics needed to support smarter decision-making.
Network Management
Pointcore Network Services, a joint venture between Pointcore and FG, provides comprehensive management of LAN, WAN, wireless and telephony environments across the full network lifecycle.
We help healthcare organizations design, modernize and support network infrastructure that is scalable, high-performing and aligned with operational and clinical needs.
Infrastructure Management
Our infrastructure management services support data centers, servers and storage environments from planning to decommissioning. We deliver scalable solutions designed to evolve with your organization while maintaining a strong technology foundation.
Key areas of focus include:
- Optimized performance
- Reliability and cost-efficiency
- Alignment with compliance and security standards
Healthcare Connect Fund Program Management
The Healthcare Connect Fund (HCF) is a federal program administered by the USAC that provides a 65% discount on broadband connectivity expenses for eligible, individual rural healthcare providers, or for providers who are part of a consortium.
Pointcore provides expert support and management to clients navigating the HCF Program, for both our rural clients and our urban clients through our consortium with OSF HealthCare.
Print & Device Management
Receive print and device management support from procurement to implementation to maintenance to asset management. We help healthcare organizations manage printers, computers, fax machines and other devices within a single, coordinated approach.
Our priorities include:
- Lifecycle support
- Improved uptime across devices and environments
- Reduced waste and better cost control
Service Center Capabilities
A centralized IT service center can serve as your organization’s primary hub for technical support, with structured help desk management and clear processes for ticketing and escalation.
Our streamlined service, which supports both clinical and administrative end users, improves response times, supports efficient issue resolution and helps minimize disruption to daily operations.
Our Custom Technology Services Offerings
Pointcore offers different engagement levels that are scalable to meet a client’s unique needs. Whether full-scale support or targeted expertise is needed, our team will work closely with you to assess your operation and apply our healthcare IT knowledge to deliver the right solutions.
Technology Assessments
Pointcore Technical Assessments uncover critical needs across network, infrastructure, systems and operations. We evaluate current state, identify gaps and deliver a clear roadmap to support informed decisions.
Healthcare IT Consulting
Whether defining enterprise IT strategy or solving a specific challenge, Pointcore brings real-world experience to every engagement to deliver insights that are strategic and actionable.
Managed Services
Pointcore combines healthcare IT expertise with proven best practices to deliver proactive, end-to-end support. This ensures you stay focused on delivering exceptional patient care.
Customer Support
Get full access to certified IT specialists when there is an issue, alert or service requests. Our support is tailored to your needs and designed with the demands of healthcare to ensure minimal disruption.
Our Healthcare IT Experience
550+ IT Experts
5.3M Patients in Epic
35K Epic Users
1.5K Miles of Private Fiber
40M Annual Epic Ambulatory Encounters
73% First Call Resolution
22K Monthly Service Center Contacts
Pointcore as Your Partner
Our industry-leading healthcare technologists have the experience and resources to reduce costs, mitigate risk and guide strategy forward. With a deep understanding of clinical and operational demands, we work alongside clients to implement smart, scalable solutions that improve healthcare operations.
Strengthening IT Operations with Pointcore
Discover how Rochelle Community Hospital partnered with Pointcore to stabilize their IT operations, increase cybersecurity and optimize resources without adding headcount. Through a tailored approach, Pointcore helped Rochelle achieve long-term success in a rapidly evolving healthcare landscape.
Let’s Elevate Healthcare, Together
Partner with Pointcore to access world-class services powered by proven healthcare expertise. We’re ready to get started when you are.