Epic EHR Services
Helping healthcare organizations get more from Epic.
Unlock the Full Value of Epic
Pointcore partners with hospitals and health systems to deliver comprehensive Epic EHR consulting, implementation and managed services. With 16-plus years of Epic experience, we support organizations across the full lifecycle —whether you are going live for the first time, optimizing an existing system or looking to host Epic through Community Connect.
Our Epic Services
Our Epic consulting and managed services teams support health systems at every stage, from initial Epic EHR implementation to long-term optimization, hosting and innovation. No matter your Epic needs, we have the expertise to deliver it.
We help you get live.
Deploy Epic with the expertise and structure needed for a successful launch.
Capabilities Include:
- Readiness assessments
- System design and configuration
- Support and staffing
- Testing and validation
- End-user training
We keep you running.
Comprehensive application support and managed services to maintain performance and reliability.
Capabilities Include:
- Support from experienced professionals
- System maintenance and administration
- Upgrades and routine refreshes
- Monitoring and issue resolution
We make you better.
Continuously improve workflows, usability and system performance to better support clinicians and staff.
Capabilities Include:
- Workflow redesign
- User experience improvements
- System hardening and data protection
- Interoperability and integration
- Reporting and analytics optimization
- Performance reviews
We move you forward.
Evaluate and prioritize adoption of new Epic capabilities and advanced technologies.
Capabilities Include:
- New feature assessments
- Adoption planning
- Readiness and implementation support
- Clinical and operational alignment
We can run it all for you.
Gain access through Epic Community Connect, a program that makes Epic attainable to those who cannot get it directly.
Capabilities Include:
- Fully managed Epic hosting
- Enhanced interoperability
- Flexible pricing models
- Standardized workflows
- 24/7 support
Community Connect Expertise
In addition to hosting, we help organizations get more from Community Connect by guiding and optimizing existing programs to improve performance and support long-term.
16+
Years of Epic Experience
5.5M+
Patients in Epic
35K+
Epic Users
40M
Annual Epic Ambulatory Encounters
Expertise That Drives Epic Further
Pointcore combines Epic expertise with real-world healthcare experience to help organizations move forward without adding complexity or burden to internal teams.
Proven Epic Experience
Support across the full Epic lifecycle, from system selection to implementation to Community Connect hosting.
Clinical and Technical Expertise
Solutions designed to work in real healthcare environments without disruption.
Structured Delivery and Governance
Our PathSeeker Methodology™ and Checkpoint Process™ drive alignment and continuous improvement.
Flexible Partnership Models
Work within your environment or leverage Pointcore as an extension of your team through consulting and fully managed services.
Top 10% Performance Ranking
among large Epic customers
Top 4% Downtime Length
among all customers (13 minutes)
Fastest Overall
among large Epic customers
Supporting Better Healthcare Through Epic
Epic is the leading EHR platform in the U.S., trusted by many of the nation’s top health systems to support clinical, operational and financial performance. Its unified platform enables more connected care, stronger interoperability and improved access to data across the healthcare ecosystem.
With Epic as your EHR and Pointcore as your expert partner, you can:
Improve
patient experiences
Enhance
provider satisfaction
Reduce
clinical burden and burnout
Increase
operational efficiency
Strengthen
system performance
Enable
better access to data
See Epic in Action
Rochelle Community Hospital was operating on two separate EHR systems, creating inefficiencies and interoperability gaps across their organization. Pointcore guided them through an Epic EHR implementation via Community Connect, consolidating their environment into a single connected Epic instance that improved data access, reduced administrative burden and strengthened care coordination across the system.
Let’s Elevate Healthcare, Together
Partner with Pointcore to access world-class services powered by proven healthcare expertise. We’re ready to get started when you are.
FAQs about Epic EHR Services
What is Epic Community Connect and how does it work?
Epic Community Connect is a program that gives independent hospitals and health systems access to the Epic EHR system through a host organization that already runs its own Epic environment. Instead of building and managing a full Epic instance on their own, participating organizations connect to the host’s existing infrastructure and gain the same enterprise-level capabilities used by large health systems.
What is the difference between Epic implementation and Epic managed services?
Epic implementation is a project-based engagement focused on deploying Epic and reaching go-live, covering everything from system configuration and testing to end-user training. Epic managed services is an ongoing relationship that takes over after go-live or can be incorporated to operations already using Epic EHR on their own. With Pointcore’s managed services, we handle application support, system maintenance, upgrades and monitoring so your internal teams can stay focused on patient care.
What is Epic EHR optimization?
Epic EHR optimization is the process of improving how your existing Epic environment performs—refining workflows, enhancing reporting, improving usability and ensuring your configuration reflects how your organization actually delivers care today.