As healthcare systems grow and integrate new facilities, maintaining consistent and efficient facilities operations becomes increasingly complex. When OSF HealthCare opened their new campus in Alton, Illinois, leadership recognized an opportunity to modernize facilities management processes and improve visibility into performance and compliance. Partnering with Pointcore, the organization set out to standardize documentation, strengthen survey readiness and create a more data-driven approach to facilities operations.
CHALLENGE
Prior to open, OSF HealthCare Saint Anthony’s Health Center relied on traditional documentation methods, including paper-based compliance records, handwritten checklists and departmental logs housed across separate systems. Slight variations in forms and workflows across teams introduced unnecessary complexity, particularly during Centers for Medicare & Medicaid Services (CMS) and Joint Commission surveys.
This legacy approach limited visibility into operational performance, required manual data collection and often resulted in last-minute survey preparation. Leadership needed a way to streamline facilities processes, improve consistency and gain measurable insight into compliance and performance across the organization.
SOLUTION
Pointcore began with a comprehensive facility assessment to identify gaps and opportunities within existing operations. OSF Saint Anthony’s was then integrated into the health system’s enterprise Computerized Maintenance Management System (CMMS), digitizing preventive maintenance schedules, work orders and compliance documentation to establish a single source of truth.
Documentation was standardized and organized within a hosted digital catalog, accessible to both facilities teams and leadership. Pointcore also developed highly customized dashboards to visualize regulatory compliance, key performance indicators and quarterly performance trends. These dashboards made it easier to identify anomalies, such as expenses incorrectly classified as operational rather than capital, enabling timely correction.
To ensure consistency and ease of use, all dashboards were designed with a uniform look, feel and drill-down structure. Pointcore further strengthened audit readiness through facility planning and operations audits, validating navigation paths, financial terminology and access to compliance records within the new system.
RESULTS
With Pointcore’s support, leadership gained real-time visibility into the facility’s compliance and operational performance, improving accountability and responsiveness. The facilities team achieved greater consistency, supported by measurable tracking of preventive maintenance completion and work order response times, resulting in an approximate 20% increase in overall compliance activity completion.
Standardized dashboards reduced preparation time for executive and leadership meetings by approximately 75%, while the transition to digital records eliminated the risk of lost documentation and increased confidence during internal audits and surveys.
Prior to implementing Pointcore’s programs, survey activities included several condition-level findings. Following implementation, the most recent accreditation survey resulted in zero condition-level findings, demonstrating the effectiveness of the standardized approach.
Facility planning and operations audit performance also improved significantly, increasing from a 77.56% overall compliance score at baseline to 86.09% after the first year, and reaching 95.13% compliance across all program elements at the time of reporting.
By standardizing documentation, centralizing data and introducing clear performance visibility, OSF Saint Anthony’s Health Center transformed its approach to facilities management. With Pointcore as a partner, the organization moved from manual, fragmented processes to a consistent, data-driven program that supports compliance, operational efficiency and long-term sustainability.
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About OSF HealthCare
OSF HealthCare is a large, integrated health system founded by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF employs over 26,000 people and serves communities across Illinois and Michigan through 16 hospitals, 170+ locations and over 2,100 licensed beds. OSF also offers a variety of other services, including colleges of nursing, home health services, philanthropic foundations and more.
In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.
