When a new hospital joins a larger health system, aligning day-to-day operations is essential to maintaining safety, efficiency and compliance. Pointcore partnered with OSF HealthCare Saint Katharine Medical Center to help integrate facilities operations into a system-aligned approach, providing the tools, support and structure needed to operate confidently within the broader OSF HealthCare environment.
CHALLENGE
As OSF Saint Katharine in Dixon, Illinois joined the OSF HealthCare system, the facilities team faced the challenge of aligning operations that relied on a patchwork of legacy vendor relationships, inconsistent documentation and site-specific processes. Most work orders and maintenance records were managed on paper, making it difficult to accurately track performance, spending or preventative maintenance activity.
The lack of standardization also created uncertainty for staff when specialized support was needed. Without centralized visibility into preventative maintenance schedules or work order status, oversight depended heavily on individual effort rather than consistent systemwide data. This introduced risk related to efficiency and compliance.
SOLUTION
Pointcore served as a centralized support hub for the Dixon campus, providing direct access to subject-matter expertise and a unified resource for facilities operations. The Pointcore team introduced digital tools to modernize workflows, equipping on-site staff with iPads and integrating the facility into the health system’s Computerized Maintenance Management System (CMMS).
This transition ensured that all preventative maintenance activities and work orders flowed through a single digital platform. Pointcore also introduced capital asset planning tools and performance dashboards, giving leadership real-time insight into facility conditions, maintenance activity and spending patterns. These updates aligned the facilities of OSF Saint Katharine (including clinical spaces, support departments and ancillary service areas) with established standards already in use across OSF HealthCare.
RESULTS
The move to standardized facilities management created immediate clarity and operational consistency for OSF Saint Katharine. On-site teams were able to remain focused on daily responsibilities while Pointcore supported the digital infrastructure and reporting framework behind the scenes.
Facilities staff now rely on real-time dashboards and standardized reports instead of paper-based logs, improving transparency across scheduling, spending and task completion. Today, 4,400+ preventative maintenance activities are digitally tracked, assigned and reported to leadership, including associated time and cost data.
By reducing operational ambiguity and improving visibility, OSF Saint Katharine is now positioned to perform at the same operational level as other OSF HealthCare facilities, strengthening consistency and readiness across the system.
CONCLUSION
Pointcore’s partnership helped OSF Saint Katharine move from disconnected, manual processes to a cohesive facilities operation. By equipping teams with standardized tools, centralized support and real-time insight, the hospital gained the structure needed to operate with confidence.
What began as a facilities integration effort ultimately strengthened day-to-day operations and reduced uncertainty for staff. This established foundation now supports efficiency and compliance as part of the broader OSF HealthCare system.
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About OSF HealthCare
OSF HealthCare is a large, integrated health system founded by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF employs over 26,000 people and serves communities across Illinois and Michigan through 16 hospitals, 170+ locations and over 2,100 licensed beds. OSF also offers a variety of other services, including colleges of nursing, home health services, philanthropic foundations and more.
In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.
